WHAT PAYMENT METHODS DOES FILCANCLOTHING.COM ACCEPT?
FilCanClothing.com currently allows you to use Paypal’s shopping cart system to accept credit card. You will be prompted by PayPal to create an account with them after the transaction goes through.
If you have or choose to create a Paypal account, returning purchases to FilCanClothing.com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay owned company with industry leading security to protect your financial info.
WHY WOULD MY CARD BE DECLINED IF THERE ARE SUFFICIENT FUNDS IN MY ACCOUNT?
In order to protect our customers from fraudulent transactions, the billing address is verified through your credit card company. If the billing address entered differs from the billing address on your bank’s records, you could be declined. You should contact your credit card company to check the address they have on file for AVS (Address Verification System) purposes.
If your transaction was declined due to AVS Mismatch (Billing address provided does not match Billing address of cardholder), please do not attempt to resubmit your request, as it will send multiple authorization requests to your banking institution and place holds on your funds. Please contact your banking institution to verify that the Master Billing address they have on file is the same as you entered when you registered.
WHAT CREDIT CARDS DO YOU ACCEPT?
Via Pay Pal, we accept VISA, MASTERCARD, and AMEX
I HAVE NOT RECEIVED MY PACKAGE, WHAT CAN I DO?
If you do not receive your package, you should look up it’s current status by entering in your tracking number on Canadapost.ca If you do not have your tracking number, you can email us at email@example.com requesting this information. Please provide us with your order number so that we are able to look up you tracking number. Once we ship your items, we are unable to do anything about your package, and it is in the hands of Canada Post. We always suggest that you choose the option for shipping insurance just in case your package does not make it to you. More information can be found here and here.
I JUST PLACED MY ORDER, WHEN HOW LONG UNTIL IT IS SHIPPED?
We ship within 5 business days (excluding Sat, Sun and Holidays) unless there is a backorder then we will contact you and wait for your response. If we don’t hear a response within 5 business days we will ship all items in stock and refund you for any missing items. Orders that are placed after 9am PST run the risk of being shipped the following day.
HOW LONG DOES SHIPPING TAKE?
REGULAR PARCEL [CANADA ONLY]
4 – 5 business days
XPRESSPOST [CANADA ONLY]
West Coast: 1 – 2 business days
East Coast: 2 – 3 business days
PRIORITY [CANADA ONLY]
1 business days $50
Europe: 6 – 10 business days
Japan: 6 – 10 business days
Australia: 6 – 10 business days
HOW DO I FILE A CLAIM FOR A LOST PACKAGE?
Email us at firstname.lastname@example.org explaining the situation and providing us with your order number. We will than contact the shipping company and provide you with the necessary files for starting your claim.
CAN I RETURN OR EXCHANGE SALE ITEMS?
Unfortunately we do not accept returns or exchanges on sale items.
I AM HAVING PROBLEMS ORDERING FROM FILCANCLOTHING.COM, WHAT CAN I DO?
You can place an order over the phone, an order through email (we will send you an invoice via paypal), money order. In all scenarios, we recommend that you email us first so we can ensure we have your item in stock, and can set it aside for you. All emails can be addressed to email@example.com.
DOES FILCANCLOTHING.COM HAVE A RETAIL STORE?
We are currently only an online store.
Customer Service Phone Number: 778-883-2950
Mon-Fri 10am-5pm pacific time 1pm-8pm eastern time. If the system is busy, please leave your return number and your full name so we can contact you back as soon as possible.
For assistance with your order (including order cancellation and Payment denial questions) please email firstname.lastname@example.org.